Earning & redeeming your Jem Points

Managing your JemX Rewards account has never been this easy. Earn Jem points on the go and reward yourself by redeeming eVouchers and gifts!

With mall wide free Wi-Fi, multiplying your rewards is a breeze as you shop at the mall.

 

Spend, snap and earn points

Just remember: Spend, Snap, Go. With the upgraded JemX Rewards, all you need to do is shop at Jem and easily earn points in your account.

Step 1
On Jem App, select
JemX Rewards.
Step 2
Tap Earn Points > Take Photo.
Step 3
Snap a photo of receipt and tap Submit to complete the step. Receipts will be processed within 7 days.
 
 

Check your points

Conveniently check the status of your submitted receipts through Jem App and receive notifications on whether your Jem Points have been successfully processed.

Step 1
On Jem App, select JemX Rewards > Transactions.
Step 2
Scroll to the transaction to find its status: Earned, Pending, or Declined.
Note
Kindly ensure that your smartphone’s notification for Jem App is turned on to receive updates about your Jem Points.
 

Transactions Status Key

Earned
You have earned your Jem Points successfully.
 
Pending
Your receipt will be processed within seven days.
 
Earned
Your receipt has been declined. Please write in to jemx@jem.sg for assistance.
 
 

Redeem your Jem Points

Once you have accumulated enough points, you can redeem Jem eVouchers or gifts to offset your purchases.

Step 1
On Jem App, select
JemX Rewards > Catalogue.
Step 2
Select Redeem for the eVoucher you wish to redeem and enter quantity.
Step 3
Tap Confirm to complete the redemption. Your item will be stored in the Wallet tab.
 

 

Use your Jem eVouchers

Easily offset your purchases at participating Jem retailers with your redeemed eVouchers.

Step 1
At the cashier, launch Jem App and select
JemX Rewards.
Step 2
Tap Use eVoucher or Wallet to select the eVoucher you wish to use > Confirm.
Step 3
Present your phone’s screen to the cashier. The cashier will then offer you a QR code to scan.
 
Step 4
Show the confirmation screen to the cashier. You’re now ready to offset your purchase!
 
 
For participating outlets* who accept eVoucher transactions, kindly look out for this signage at the store’s cashier point.

*the list of participating outlets who accept eVoucher transactions will be
updated from time to time