Frequently Asked Questions

1) How to become a JemX Rewards member? Do I need to pay for the membership?

The JemX Rewards membership is free of charge. All you need to do is to complete the application form in the "Apply" tab. Spend a minimum of S$20 with any retailer at Jem and present your original receipt at the Concierge desk on L3 for a one-time activation to be a JemX Rewards member.

2) What if I don't have an iPhone or Android?

The JemX Rewards program is open to everyone. If you do not use an iPhone or Android phone, you can still register for a JemX Rewards account, earn and redeem your Jem Points at the Concierge desk located conveniently on Level 3.

3) Is there a minimum spend to earn points?

A minimum spend of S$20 in a single receipt with any retailer at Jem is required to earn Jem Points.

4) Can I earn points at all Jem stores?

Yes, you can earn Jem Points from all retailers at Jem. You can earn Jem Points via the Jem app at participating retailers (click here for the complete list). For all other retailers, please present your receipt(s) at the Concierge desks to earn Jem Points. Jem Point earnings at the Concierge desk will only be valid for minimum S$20 spent in a  single receipt.

5) What type of rewards do you have?

Currently, we have a $5, $10 and $50 Jem Vouchers that you can use at all participating retailers.

6) How many Jem points do I get with my purchases?

You will receive 1 Jem Point for every S$1 spent at participating retailers.

7) How many points do I need to exchange for rewards?

Jem Points

Can be exchanged for

Jem Voucher

800 $5
1,600 $10
8,000 $50

8) Can I change my eVouchers to paper vouchers?

Yes, you can. Present your original personal photo identification at the Concierge desk to convert Jem eVouchers to Jem paper vouchers. The paper voucher denomination and expiry date will follow that of the eVoucher upon conversion.

9) How long is the validity of my JemX Rewards membership and Jem Points?

All memberships will start from the date of membership activation. With effect from 01 October 2015, all new and existing Members will enjoy a lifetime membership for the Program, while Jem Points earned will have a separate validity period. The Management however reserves the right to impose an expiry date on any membership account at any time without giving any reason whatsoever.

Jem Points earned at the point of membership activation will expire at the end of 12 months from the date of activation. Thereafter, any Jem Points earned will expire at the end of every 12 months. For example, if a Member activates his/her membership account on 15 October 2015, any Jem Points earned thereafter will expire on 31 October 2016. Subsequent Jem Points earned will expire on 31 October every year. The Management shall endeavour to notify the Member of his/her expiring Jem Points prior to the expiry date. 

Jem Points and benefits shall automatically expire or be forfeited upon the expiry date of the Jem Points regardless of whether the Member has received prior notice. 

10) How do I renew my JemX Rewards membership?

All memberships will start from the date of membership activation. With effect from 01 October 2015, all new and existing Members will enjoy a lifetime membership for the Program, while Jem Points earned will have a separate validity period. The Management however reserves the right to impose an expiry date on any membership account at any time without giving any reason whatsoever.