Access Guide

At Lendlease, we are driven by our purpose to create thriving communities. We leverage our expertise in building sustainable spaces to create safe and inclusive environments, accessible to all.

Supported by the Lendlease Foundation, Jem is the first retail mall in Singapore to partner with the Disabled People’s Association to create an Access Guide to facilitate easy navigation for visitors with diverse access needs, including those with disabilities and limited mobility.

  • This Access Guide includes:

    • Information on getting to Jem
    • General information on key features and policies of Jem
    • Floorplans of Jem with the location of basic amenities and accessible features such as accessible toilets and Family/Parent rooms
    • Please note that all information is accurate as of April 2024.

    This Access Guide does not include:

    • Access information about temporary features and events
    • Detailed access information about restaurants and retail shops at Jem

     

    Please refer to Jem’s website, call 6225 5536, or enquire online for more information

  • Before your visit
    Please consult this Access guide to plan your visit to Jem.

    For a full listing of stores and upcoming events, please visit Jem's website. 

    Opening Hours:
    10am to 10pm daily

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    By Car

    Jem is located at the corner of Jurong Gateway Road and Boon Lay Way. Jem can be accessed via Exit 27 on PIE and Exit 11 on AYE.

    Plan your route to Jem with Google Maps.

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    By Bus

    Jurong East Interim Bus Interchange connects to Jem via an overpass. These lead to Entrances B and C on Level 1 and Entrance G on Level 2.

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    By MRT

    There is a direct entrance (Entrance G) to Jem from Jurong East MRT Station (EW 24, NS 1). This entrance connects to Level 2 of Jem. The MRT Station can also be accessed via Entrances B and C on Level 1.

  • Accessible Toilets

    There is at least one accessible toilet on each level from B1 to L5.

    • Motion activated sliding doors on all accessible toilets
    • “Wave to open” sensors are mounted at 0.95m next to door
    • No braille on sensor

    Parent Rooms

    There are parent rooms on L2, L3 and L4.

    • Rooms can be accessed via a “press to open” button
    • Button is mounted at a height of 0.38m next to door
    • No braille on button

    Parent rooms are equipped with:
    • A baby seat mounted at 0.9m
    • A diaper changing station mounted at 1.42m
    • Adult and child water closets
    • Adult and child wash basins

    Family Rooms

    There are family rooms on B1, L3 and L5.

    • Rooms are accessed by communicating with command office via a touchscreen
    • Touchscreen is mounted at 1.25m next to door
    • Intercom system does not have an interactive video feature
    • No instructions in braille

    Family rooms are equipped with:
    • Private feeding rooms with sofa and side table
    • Diaper changing stations at a height of 0.93m
    • No clear knee space under the diaper changing stations
    • Hot and cold water
    • Adult and child water closets
    • Adult and child wash basins

    ATMs
    Location of ATMs:
    • Talking POSB ATMs at exit of FairPrice Xtra (#B1-21/22) and infront of TAI ER (#B1-04)
    • OCBC ATMs at #B1-18 and at exit of FairPrice Xtra (#B1-21/22)
    • Standard Chartered ATMs at #B1-12
    • UOB ATMs at #02-15

    Lifts
    There are two lift lobbies, Lift Lobby 1 and Lift Lobby 2.
    • Lifts serve B3 to L5
    • Sufficient clearance width to accomodate wheelchair users
    • Buttons with braille
    • No rear mirror in lifts
    Escalators

    There are escalators that serves B1 to L5.

    • Two-levelled step entry and exit
    • No flashing red and steady green lights to warn visitors
    • Please be careful

    Travelators

    There are travelators that serves B1 to B3.

    • Emits loud sounds connecting B1 to B2.

    Guide Dogs

    Jem is guide dog friendly.

    Mobility Aids

    Manual and motorised wheelchairs are welcome at Jem.

    • No charging points for motorised wheelchairs
    • Complimentary wheelchairs for hire at Concierge at L3
    • Wheelchairs are available on a first come, first served basis

    Fire Evacuation and Rescue Information

    In the event of an emergency, refer to the Evacuation Plan that is present at the Lift Lobbies. This plan includes information about the accessible routes for evacuation. In case of fires, do not use the lifts.

    Concierge Services

    The Concierge is located on L3 opposite Shaburi & Kintan Buffet (#03-11/12). The low counter is 0.8m high while the high counter is 1.1m high.

    Please approach the concierge for the following services:
    • General enquiry
    • Information on mall activities and events
    • Mall promotion enquiries and redemptions
    • Taxi booking & Restaurant Reservation
    • Wheelchair hire
    • First aid assistance
    • Lost and Found (children and property)
    • Sale of Lendlease vouchers
    • SISTIC Ticketing Services (operates from 12pm - 8pm daily)


    Opening Hours: 10am - 10pm
    Concierge services, including mall promotion redemptions and sale of Lendlease vouchers, will end at 9.30pm daily.

    For more information, call 6225 5536 or email concierge@jem.sg.

  • About Disabled People's Association Image

    About Disabled People's Association

    Disabled People’s Association Disabled People’s Association (DPA) is Singapore’s only cross-disability non-profit organisation. We represent the disability community, working to build a fairer society where everyone can participate in all aspects of life from education to employment and access to social integration.

    Website | Facebook | Instagram

    What we do
    A Voice of Our Own: We are an organisation for people with disabilities run by people with disabilities. We listen to the needs of all persons with disabilities in Singapore, their allies, carers and other social service organisations that provide essential services and we ensure their needs are represented at a national level. We provide a platform for all people with disabilities to speak up and ensure their voices are heard.

    How we do it
    We help the disability community have a voice in society by working with decision-makers in political, commercial and educational institutions so that no decision that impacts them is made without them. We also provide training, consultancy and education for both people with disabilities and the public, so we can work together to create an inclusive, accessible society we are all proud of.

    About LevelField Consultants Image

    About LevelField Consultants

    LevelField Consultants advocates and promotes the need for an environment that is accessible, safe and inclusive for persons of all ages and abilities. In addition, we strive to improve the level of awareness about the need for a friendly and conducive built environment to promote the social inclusion of all in particular people with disabilities and the elderly.

    Website

    What we do
    LevelField Consultants conducts access audits and provides advice and recommendations to developers, architects, town planners, facility managers, service providers and businesses to improve accessibility and work towards achieving universal design while ensuring compliance of the Code on Accessibility in the Built Environment.

    Through our trained and experienced access auditors, LevelField Consultants capitalises on this knowledge to explain the hows and whys of accessibility in a functional and practical manner. LevelField Consultants also conducts accessibility and universal design training and is the only known accessibility consultancy in Singapore. It champions an inclusive built environment.

Basement 2 & 3
Basement 1
Level 1
Level 2
Level 3
Level 4
Level 5

Key to symbols

Accessible Toilets
Lifts
Bus
MRT
Escalator
Pick up and Drop off

Level 1

Accessible Toilets

The accessible toilet is located next to City Chain (#01-29).

  • Motion activated sliding doors on all accessible toilets
  • “Wave to open” sensors are mounted at 0.95m next to door
  • No braille on sensor

 

Pick up and Drop off

The pick up and drop off point is located outside Entrance D.

  • Two different points designated for private hire cars and taxis
  • Cobblestone pathways
  • Narrow access pathway to taxi boarding point
  • Taxi call button at 0.9m at the taxi stand
Entrances
  • Entrance A: Clear, wide, levelled and sheltered access path linking to Westgate
  • Entrance B: Clear, wide and sheltered access path linking to McDonald’s and Jurong East MRT Station
  • Entrance C: Clear, wide and sheltered access path linking to Jurong East MRT Station
  • Entrance D: Pick up and Drop off point
  • Entrance E: Street level access via steps and ramp

 

Lifts
  • Lift Lobby 1: Opposite TRT (#01-44/25)
  • Lift Lobby 2: Opposite Eyedentity (#01-52)

 

Other Information

There are small trees along the path towards the escalators from H&M (#01-01). Please be careful.