Access Guide

At Lendlease, we are driven by our purpose to create thriving communities. We leverage our expertise in building sustainable spaces to create safe and inclusive environments, accessible to all.

Supported by the Lendlease Foundation, Jem is the first retail mall in Singapore to partner with the Disabled People’s Association to create an Access Guide to facilitate easy navigation for visitors with diverse access needs, including those with disabilities and limited mobility.

About the access guide
This Access Guide includes:

Information on getting to Jem

General information on key features and policies of Jem

Floorplans of Jem with the location of basic amenities and accessible features such as accessible toilets and Family/Parent rooms

Please note that all information is accurate as of April 2024.

This Access Guide does not include:

Access information about temporary features and events

Detailed access information about restaurants and retail shops at Jem

Please refer to Jem’s website, call 6225 5536, or enquire online for more information
Getting here

Before your visit
Please consult this Access guide to plan your visit to Jem.

For a full listing of stores and upcoming events, please visit Jem's website.

Opening Hours:
10am to 10pm daily

By Car

Jem is located at the corner of Jurong Gateway Road and Boon Lay Way. Jem can be accessed via Exit 27 on PIE and Exit 11 on AYE.

Plan your route to Jem with Google Maps.

By Bus

Jurong East Interim Bus Interchange connects to Jem via an overpass. These lead to Entrances B and C on Level 1 and Entrance G on Level 2.

By MRT

There is a direct entrance (Entrance G) to Jem from Jurong East MRT Station (EW 24, NS 1). This entrance connects to Level 2 of Jem. The MRT Station can also be accessed via Entrances B and C on Level 1.
Key features
Accessible Toilets

There is at least one accessible toilet on each level from B1 to L5.

Motion activated sliding doors on all accessible toilets

“Wave to open” sensors are mounted at 0.95m next to door

No braille on sensor

Parent Rooms

There are parent rooms on L2, L3 and L4.

Rooms can be accessed via a “press to open” button

Button is mounted at a height of 0.38m next to door

No braille on button

Parent rooms are equipped with:

A baby seat mounted at 0.9m

A diaper changing station mounted at 1.42m

Adult and child water closets

Adult and child wash basins

Family Rooms

There are family rooms on B1, L3 and L5.

Rooms are accessed by communicating with command office via a touchscreen

Touchscreen is mounted at 1.25m next to door

Intercom system does not have an interactive video feature

No instructions in braille

Family rooms are equipped with:

Private feeding rooms with sofa and side table

Diaper changing stations at a height of 0.93m

No clear knee space under the diaper changing stations

Hot and cold water

Adult and child water closets

Adult and child wash basins

ATMs

Location of ATMs:

Talking POSB ATMs at exit of FairPrice Xtra (#B1-21/22) and infront of TAI ER (#B1-04)

OCBC ATMs at #B1-18 and at exit of FairPrice Xtra (#B1-21/22)

Standard Chartered ATMs at #B1-12

UOB ATMs at #02-15

Lifts

There are two lift lobbies, Lift Lobby 1 and Lift Lobby 2.

Lifts serve B3 to L5

Sufficient clearance width to accomodate wheelchair users

Buttons with braille

No rear mirror in lifts

Escalators

There are escalators that serves B1 to L5.

Two-levelled step entry and exit

No flashing red and steady green lights to warn visitors

Please be careful

Travelators

There are travelators that serves B1 to B3.

Emits loud sounds connecting B1 to B2.

Guide Dogs

Jem is guide dog friendly.

Mobility Aids

Manual and motorised wheelchairs are welcome at Jem.

No charging points for motorised wheelchairs

Complimentary wheelchairs for hire at Concierge at L3

Wheelchairs are available on a first come, first served basis

Fire Evacuation and Rescue Information

In the event of an emergency, refer to the Evacuation Plan that is present at the Lift Lobbies. This plan includes information about the accessible routes for evacuation. In case of fires, do not use the lifts.

Concierge Services

The Concierge is located on L3 opposite Shaburi & Kintan Buffet (#03-11/12). The low counter is 0.8m high while the high counter is 1.1m high.

Please approach the concierge for the following services:

General enquiry

Information on mall activities and events

Mall promotion enquiries and redemptions

Taxi booking & Restaurant Reservation

Wheelchair hire

First aid assistance

Lost and Found (children and property)

Sale of Lendlease vouchers

SISTIC Ticketing Services (operates from 12pm - 8pm daily)

Opening Hours: 10am - 10pm
Concierge services, including mall promotion redemptions and sale of Lendlease vouchers, will end at 9.30pm daily.

For more information, call 6225 5536 or email concierge@jem.sg.
About Disabled People's Association & LevelField Consultants

About Disabled People's Association

Disabled People’s Association Disabled People’s Association (DPA) is Singapore’s only cross-disability non-profit organisation. We represent the disability community, working to build a fairer society where everyone can participate in all aspects of life from education to employment and access to social integration.

Website | Facebook | Instagram

What we do
A Voice of Our Own: We are an organisation for people with disabilities run by people with disabilities. We listen to the needs of all persons with disabilities in Singapore, their allies, carers and other social service organisations that provide essential services and we ensure their needs are represented at a national level. We provide a platform for all people with disabilities to speak up and ensure their voices are heard.

How we do it
We help the disability community have a voice in society by working with decision-makers in political, commercial and educational institutions so that no decision that impacts them is made without them. We also provide training, consultancy and education for both people with disabilities and the public, so we can work together to create an inclusive, accessible society we are all proud of.

About LevelField Consultants

LevelField Consultants advocates and promotes the need for an environment that is accessible, safe and inclusive for persons of all ages and abilities. In addition, we strive to improve the level of awareness about the need for a friendly and conducive built environment to promote the social inclusion of all in particular people with disabilities and the elderly.

Website

What we do
LevelField Consultants conducts access audits and provides advice and recommendations to developers, architects, town planners, facility managers, service providers and businesses to improve accessibility and work towards achieving universal design while ensuring compliance of the Code on Accessibility in the Built Environment.

Through our trained and experienced access auditors, LevelField Consultants capitalises on this knowledge to explain the hows and whys of accessibility in a functional and practical manner. LevelField Consultants also conducts accessibility and universal design training and is the only known accessibility consultancy in Singapore. It champions an inclusive built environment.