Concierge & Other Services

  • Your personal Jem concierge

    Jem was designed to house our shoppers’ happy memories and favourite moments, and our Concierge team is here to help create a delightful time for everyone.

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    Services

    • General enquiry
    • Information on mall activities and events
    • Mall promotion enquiries and redemptions
    • Lost and Found
    • Sale of Lendlease vouchers

     

    In case of emergency, please reach out to our Fire Command Centre at 6684 5563.


    Do drop by should you require any assistance and we look forward to seeing you soon!

    • Opening Hours: 12pm - 9.30pm (mall promotion redemptions and sale of Lendlease vouchers, will end at 9.00pm daily)
    • Location: Level 3
    • Contact: +65 6225 5536 or concierge@jem.sg

  • Family & Parent Rooms

    Family & Parent Rooms in Jem are specially designed to provide a cosy and private space for parents to care for their little ones.

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    Family Rooms

    Family Rooms are located at:

    • Basement 1
    • Level 3
    • Level 5


    Facilities available:

    • Feeding rooms
    • Diaper changing stations
    • Prep area with hot and cold water dispenser
    • Adult and kiddy toilet
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    Parent Room

    Parent Rooms are located at:

    • Level 2
    • Level 3
    • Level 4
    • Level 5


    Facilities available:

    • Diaper changing stations
    • Adult and Kiddy Toilet