A Member may start earning and accumulating Jem Points upon successful activation of his/her JemX Rewards membership.
A Member can earn Jem Points by either:
Using the JemX Rewards Earn Points function in the Jem App (available in iPhone 4 or newer models on iOS 4.3 and above, or Android 2.1 and above, with in-built camera) to submit an image of the original proof of purchase for purchases made within 24 hours from day of purchase. It will take up to 7 days to process such submission; or
Presenting his/her original proof of purchase (for same day purchase) at the Concierge Desk. Jem Points earned will be credited immediately into the respective Member’s account.
Using the JemX Rewards Self-Serve Kiosks at designated locations in the Mall to submit an image of the original proof of purchase for purchases made within 24 hours from day of purchase. It will take up to 7 days to process such submission.
Status of submission via the Jem App and JemX Rewards Self-Serve Kiosk will be available within the App. An email or notification may also be sent to the respective Member when Jem Points are awarded.
Members may also view their point balance by using the JemX Rewards Self-Serve Kiosk
For submission of the proof of purchase via the Jem App and JemX Rewards Self-Serve Kiosk, the corresponding Jem Points will only be awarded if the image of the proof of purchase is clear and submitted in accordance to the instructions specified in the Jem App and JemX Rewards Self-Serve Kiosk.
If the image of the proof of purchase submitted via the Jem App and JemX Rewards Self-Serve Kiosk is unclear or incomplete, the Member may be given an additional chance to resubmit the same receipt via the Jem App within 7 days from the declined date of the initial receipt submission. It is the responsibility of the Members to turn on the notification function for their phone and to check the status of the receipts submission via the Jem App to qualify for the 7 days resubmission grace period. . Such receipt submission can only be done via the Jem App. JemX Rewards Self-Serve Kiosk will not accept any re-submission of receipt(s) and such re-submitted receipt(s) will deemed to have been declined.
Any re-submitted receipt image will be checked against the initial receipt image when it has been successfully submitted via the Jem App for processing. It will take up to 7 days to process any re-submitted receipt image.
Original proof of purchase that has been submitted previously cannot be used to earn Jem Points again. Members should keep the proof of purchase for a minimum of 7 days or up till the point when the Jem Points have been credited to their account.
Earning of Jem Points using the Jem App can only be done at participating retailers. Full list of participating retailers is available on the Website.
All proof of purchases presented and claimed at the Concierge Desk by a Member shall be considered to be final and ultimately determine the amount of Jem Points the Member shall earn notwithstanding the earlier submission of the same proof of purchase by the Member through the Jem App or JemX Rewards Self-Serve Kiosk.
A Member will earn 1 Jem Point for every S$1 spent at the Mall if he/she meets the minimum spend requirement of S$20 nett, excluding any payment by vouchers, in a single receipt.
A Member can earn a maximum of 300 Jem Points per day, regardless of the actual amount spent or total value of the receipts presented.
A Member shall earn a minimum of 20 Jem Points (up to a maximum of 300 Jem Points) per JemX Rewards transaction, unless otherwise stated.
Purchases made at FairPrice Xtra will earn Jem Points at 10% of receipt value. For instance, if a Member spends S$100 at FairPrice Xtra, he/she will receive 10 Jem Points.
Earning of Jem Points applies strictly to purchases made by the Member only. The Member shall not be entitled to any Jem Points for purchases made by other persons.
For spend amounts that include a cent value of S$0.49 or less, Jem Points earned will be rounded down to the nearest number. For instance, if a Member spends S$50.49, he/she will receive 50 Jem Points.
For spend amounts that include a cent value of S$0.50 or more, Jem Points earned will be rounded up to the nearest number. For instance, if a Member spends S$50.51, he/she will receive 51 Jem Points.
Jem Points earned do not have any monetary value, and can only be used as currency for redemption of rewards under this Programme.
All original proof of purchase used to earn Jem Points either through the Jem App or at the Concierge Desk or JemX Rewards Self-Serve Kiosk must be kept by the Member until the Jem Points from the proof of purchase are credited into the Member’s account.
All purchases made at retail, food and beverage and service outlets within the Mall are eligible for earning of Jem Points. Transactions made at money-changing facilities, top-up card machines or use of any form of top-ups including without limitation, addition to any top-up cards or any purchases offset using top-up and/or points from credit/debit cards, transactions in relation to car park, purchases of cash cards/ gift vouchers/ memberships/ insurances/ travellers' cheques, payment of bills at any Jem outlet, purchase or collection of tickets from SISTIC counter, or transactions made at atrium fairs (by non-Mall retailers) are EXCLUDED.
Jem Points earned in a calendar year (ie: Jan – Dec) will expire on 31 Dec of that year. A bonus six(6) months grace period till 30 Jun will be given to redeem Jem Points into Jem Gift Vouchers : - 1 April 2017 to 31 December 2017 will expire on 30 June 2018 - 1 January 2018 to 31 December 2018 will expire on 30 June 2019
The Management shall endeavour to notify the Member of his/her expiring Jem Points prior to the expiry date if member opts in to receive communication from Jem.
Jem Points and benefits shall automatically expire or be forfeited upon the expiry date of the Jem Points regardless of whether the Member has received prior notice.